Shipping policy

This document sets out the shipping policy that applies to customers that make a purchase at casualelegance.co.nz. If you have any questions, please contact our customer service team on 02040298457 or ce.casualelegance@outlook.com 

Order Processing Time

All orders placed before 2 PM Monday to Friday are processed before the end of the next business day, all orders placed after will be processed the following business day. All orders placed during the weekend or on a public holiday will be processed on Monday or on the next business day.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, the dispatch team will send you a confirmation email with tracking information (when applicable). You will be able to track your package directly on the carrier's website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.